Everyone that contacts Razoyo has ‘a guy’ that set up or works on their store. When their ‘guy’ can’t handle it, or they think he has messed up their store, they call Razoyo for help to unravel the mess. As always, at Razoyo, only our in-house, certified developers will implement changes to your code.
The Technical Diagnostic Review is intended to identify issues and paths to solutions for typical problems with ecommerce stores like:
- Slow response time
- Intermittent issues
- Import/export problems
- Layouts and display inconsistencies
- Extensions not performing properly
At the end of the study, we review the details with you and help you prioritize follow-up work.
Note: This service is not intended to resurrect a crashed site. See our service if your site is down or up and down.
The entire process usually takes 3-5 business days and proceeds as follows:
- Purchase this product filling in the information requested below.
- We will schedule a 30-minute introductory call to discuss the key symptoms and issues you want to address.
- We will send you a list of credentials required. Yes, we will need full access to servers, your Magento Store Admin, and external services you are using. You may provide the information to us via LastPass for increased security.
- We will schedule another 30-minute meeting to review our findings and email you a report.