This particular company supplies warranties to automotive dealerships and has a portal on their website that is accessible by both customers and dealerships to see the status of their warranty.
Customers need to access the terms of their warranty, when their next service is due, and other information and communication related to their warranty.
Dealerships need to be able to see how many warranties they have sold, how many customers were due to come in, and see how many additional services were purchased as a result of the warranty.
Administrators of the system need to import monthly data, interpret analytics of dealerships and customer usage of the portal, and address customer service issues or general account maintenance.
The legacy system which was 5 years old, used Codeigniter / PHP and had a number of feature gaps.
To modernize user experience, Razoyo did the following:
Now, the Administrators and Dealerships are able to import new information, create and analyze relevant reports, workplace efficiency has vastly improved, and customers are able to access information about their warranties with ease.
Lastly, administrative tasks no longer require developer intervention, ultimately reducing the client’s time and money spent maintaining the portal.
Even 5 years after Razoyo’s development of this portal, the application has only needed moderate maintenance and upgrades to the MEAN stack components (Nodejs, Mongo).