Overview

Lighthouse, a leading provider of business intelligence (BI) solutions for the hotel sector, and Razoyo client achieved a remarkable milestone by securing the top position in the 2025 HotelTechAwards for Best Business Intelligence. This accolade, voted on by hoteliers and based on factors like customer feedback, integration compatibility, and organizational health, placed Lighthouse #1 out of 74 competing platforms in its category, earning a perfect HT Score of 100/100. This success story highlights the collaborative efforts between Lighthouse and the Razoyo development team, transforming an internal consulting tool into a scalable, high-performance platform that now serves over 10,000 daily users. The journey underscores the power of visionary leadership, technical innovation, and strategic partnership in driving industry-leading results.

Background

The story began at the onset of the pandemic, when Kriya RevGen was using internal tools to deliver business intelligence primarily via email to hotel revenue managers. What started as a system for their own hotels quickly expanded as they onboarded additional properties, revealing an opportunity to scale and commercialize the platform for the broader hotel revenue management market.

Early attempts to develop the system with other developers, including offshore teams, fell short in terms of scalability and performance. Recognizing the need for a more robust solution, Lighthouse partnered with the Razoyo team. Razoyo brought software development expertise and a focus on building performant, scalable systems.

This partnership with Razoyo aligned perfectly with Kriya’s vision to evolve from a consultancy tool into a direct-to-user platform capable of handling massive data volumes for major hotel chains.

Within months of launching Spider 2, Kriya’s flagship SaaS product, they were acquired by Lighthouse, the world’s leader in data sourcing for hotel pricing data. Razoyo continued to support Lighthouse for years after the acquisition.

Challenges

The hotel industry demands real-time decision-making, with room prices fluctuating rapidly based on market dynamics. Lighthouse’s initial system struggled with:

• Scalability: Handling growing user bases and integrating data from multiple hotels and chains.
• Performance: Processing terabytes of data daily, with re-indexing taking up to 24 hours—too slow for time-sensitive revenue management.
• Cost Efficiency: High hosting expenses limited resources for feature development.
• User Accessibility: Transitioning from consultant-mediated delivery to a self-service platform for revenue managers. Previous development efforts failed to address these, leading to inefficiencies and missed opportunities.

Additionally, technical challenges included building a system that could manage continuous data ingestion, heavy database usage (CRUD operations), and concurrent access without compromising speed.

Solution

Razoyo collaborated closely with Kriya to redesign and enhance the platform. Key initiatives included:

• System Redesign: Starting with a reformatted version of the existing tool, Razoyo added features to accelerate internal consultant workflows, then expanded for direct use by external revenue managers.
• Performance Optimization: Implemented architecture to process and re-index terabytes of data in just a few hours, evolving to continuous real-time updates. This enabled quick absorption of market intelligence, giving users an edge in pricing decisions.
• Scalability Enhancements: Built the platform to support over 10,000 daily users, including concurrent sessions, while maintaining high performance under computational load.
• Cost Reduction: Optimized infrastructure to slash hosting bills by approximately 90%, freeing up budget for feature enhancements like AI-driven insights and custom reporting.
• Technical and Organizational Collaboration: Kriya’s team, led by their visionary CEO, pushed Razoyo on performance benchmarks and organizational alignment, fostering a partnership that delivered value-focused innovations.

The result was a comprehensive BI platform offering actionable market insights, pricing tools, and revenue optimization features, now recognized for its AI capabilities and integration ease.

Results

The collaboration propelled Kriya to new heights:

• Industry Recognition: #1 ranking in Business Intelligence at the 2025 HotelTechAwards, out of 74 platforms, with a 4.7/5 overall rating from 588 verified reviews. This marks their fifth consecutive win in the category.
• Growth and Acquisition: The platform’s success facilitated strategic moves, including the acquisition of The Hotels Network in 2025 to bolster marketing capabilities, and the aforementioned KKR investment for further expansion.
• User and Operational Impact: Went from Spider 1 supporting a few dozen daily users to Spider 2 supporting over 10,000 daily users with seamless performance. Reduced processing times from daily batches to continuous updates, enabling faster revenue decisions.
• Financial Efficiency: 90% reduction in hosting costs, redirecting savings toward feature development and user value.
• Market Leadership: Expanded to serve major hotel chains globally, solidifying Lighthouse’s position as a top revenue management solution in Europe and beyond.

Conclusion

Lighthouse’s ascent to the #1 spot exemplifies how strategic partnerships can turn visionary ideas into market-dominating realities. The Razoyo team’s technical expertise, combined with Lighthouse’s clear direction and commitment to performance, created a platform that not only meets but exceeds the demands of the dynamic hotel industry. Congratulations to the Lighthouse team on this well-deserved achievement, and to the Razoyo team for their pivotal contributions. This case study serves as a testament to the impact of collaborative innovation in driving sustainable success.