Custom Hotel Business Intelligence and Revenue Management Platform Development

Hotel BI & Revenue Management ·

We Built the Hotel BI Platform That Won Its Category. Twice Over.

If you are choosing a development partner for a hotel business intelligence or revenue-management platform, the useful question is who has already shipped one at scale. We took a consultancy's internal reporting tool to over 10,000 daily users and a #1 ranking.

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We run revenue management in spreadsheets and it does not scale.

Our re-indexing takes overnight. The market has moved by then.

We need one view across the portfolio, not per-property exports.

An offshore team started this and it will not hold the load.

Razoyo hotel BI and revenue-management experts

What to require in the RFP

What a Hotel BI or Revenue Platform Actually Has to Do.

If you are writing a brief, do not ask for "hotel BI development." Specify the capabilities below. They are what separates a reporting layer from a system revenue managers will actually run their day on.

PMS, CRS and channel-manager integration

Oracle OPERA, Cloudbeds, Mews and the rest, plus the channel and central reservation systems feeding them.

The metrics, defined once and agreed

Occupancy, ADR, RevPAR and GOPPAR, consistent across every dashboard and every property.

Booking pace and pickup analysis

Not just where you are, but how you got here versus the same point last year.

Rate shopping and market benchmarking

Competitor rates and STR-style benchmarking alongside your own numbers, in one view.

Demand forecasting and dynamic pricing

Forward-looking recommendations, with the reasoning behind a rate change auditable after the fact.

Segmentation that matches how you sell

By room type, channel, market, rate code and source, not a single blended number.

Multi-property portfolio dashboards

Owner, GM and revenue-manager views over a portfolio, plus budget versus actual versus forecast.

A unified data model, API-first

One hospitality data model underneath, role-based access above it, and an API so the next system can read it too.

The architectural question worth settling before anyone quotes: are you building a BI layer, a revenue-management system, or a commercial platform that combines both? They are three different budgets.

The pattern we see

Spreadsheets Are Not the Problem. The Ceiling Is.

Almost every hotel revenue platform we have worked on started as a spreadsheet or an internal tool that worked. That is not a failure, it is how good products begin. The question is what happens next.

Signs you are still fine

One or two properties, one person owns the model
Daily decisions, not hourly
Nobody outside the team needs access

Signs you have hit the ceiling

Re-indexing or refresh takes longer than the decision window
Onboarding a property is a manual copy of last property's file
Hosting or compute cost is limiting what you can build
You want to sell it to other groups

Kriya crossed that line when they went from reporting for their own hotels to onboarding other properties. That is when the internal tool became a product problem.

The Proof, With Numbers

Lighthouse (Kriya RevGen)

Internal reporting tool to a self-service platform: terabytes re-indexed continuously instead of overnight, a few dozen daily users to over 10,000, hosting costs down roughly 90%. #1 of 74 in Business Intelligence at the 2025 HotelTechAwards.

See Case Study

Matrix to M1 Intel

Matrix, an underperforming internal hotel sales CRM rebuilt on Elixir into a multi-tenant SaaS platform serving five hospitality roles, including revenue managers working forward-looking market data.

See Case Study

See All Our Work

How it runs

You Approve the Effort Before Anyone Writes Code.

The reason projects overrun is almost never a surprise in the code. It is that nobody agreed what a piece of work was worth before it started. So we made that a step you cannot skip.

How the Engagement Runs

Every item gets an estimate first

A business analyst puts a level of effort and a budget on each piece of work, and we get your confirmation before touching it. No approval, no work.

You watch the same board we do

You get access to our project management system. Epics, issues, priorities. Re-order it whenever you want, or tell us to stop.

The budget stops itself

We work to the monthly number and tell you when we hit it. Going over needs your say-so, not a surprise invoice.

Three layers of testing on every change

Code, acceptance and regression testing, then again after it goes live.

You approve it on staging first

Every change lands on a private environment for you to look at before it touches production.

Something breaks at 2am

There is an emergency line and a published rate for it. You decide when to pull it.

Retainers run month to month. Thirty days notice to stop, fifteen to change the budget. Nothing here locks you in.

A fixed-price System Spec, yours to keep

Define it properly first

Define It Properly First. That Is Where Projects Are Won or Lost.

Most software projects do not fail because the code does not work. They fail because the product was poorly thought out and nobody could say exactly what they wanted. So reduce the ask from "commission a project" to "find out." A time-boxed, fixed-price System Spec produces a real estimate and a build / don't-build recommendation, and the document is yours either way.

System Spec

Start here

$2,500 fixed · yours to keep

Time-boxed

We scope the platform, model the real revenue-management workflows, and hand you a written brief, a real build estimate, and a straight build / don't-build call.

A product brief and PRD you own outright
A senior-engineer build estimate
A documented build / don't-build call
Yours to keep, even if you build with someone else

Book a System Spec

Free Consultation

Free 1 hour · no obligation

Bring your current reporting setup. You'll leave knowing whether a custom platform is the right move and what it would take, before you spend a dollar.

A senior person, not a sales rep
A straight answer on buy vs. build
A scoped next step and what it costs

Schedule Free Consultation

The System Spec is yours outright, take it to any team. You own the code, the repo, and the infrastructure, always.

Questions We Get Before the Call

Buy, in most cases. If a commercial revenue-management system covers your properties and your segmentation, it will be cheaper and faster than anything custom, and we will tell you so. Building makes sense when the product is the business, when you intend to sell access to other groups, or when your segmentation and data sources genuinely do not fit what is on the market. Kriya built because the platform was the product.

No, and it is often the right time. A working spreadsheet is a specification that has already been tested against reality, which is worth more than a requirements document. The useful conversation is about where it breaks: refresh time, onboarding a new property, or the number of people who need access. Bring the spreadsheet to the consultation.

Shorter than your decision window, which in hotel revenue management is usually intraday. On the Lighthouse platform the starting point was re-indexing that could take up to 24 hours against terabytes of data. We took that to a few hours, then to continuous real-time updates. If your refresh is slower than the rate at which the market moves, the reporting is history rather than intelligence.

That is close to the Lighthouse starting position: earlier development efforts, including offshore teams, had fallen short on scalability and performance. What we do first is establish whether the existing system should be extended or replaced, which is a question with a real answer rather than a preference. On that engagement the answer was a redesign. It is not always.

Yes. Once fees are paid you own the code we write for you, the repository, the infrastructure and your data. That includes the System Spec product brief and PRD, which are yours whether or not you go ahead with a build.

Pick your next step

Start With a Conversation. It Costs Nothing.

Every engagement begins the same way, with a free consultation. You will leave it with an honest recommendation, including the recommendation not to build.

1 Free

Free consultation

A working session with a senior person, not a sales rep. We ask the hard questions and you find out whether this is worth doing and whether we are the right people. Always the first step.